My father died recently. That was the reason for all of the train trips up and down to Chester which you may have noticed. This posting isn't about that, though, it's about what happens after life. Not the grieving process, or deciding which ornaments to keep for sentimental reasons - but the logistical process of administering an estate. It's both a simple process, and a complex one. I've never sent to many letters or written so many cheques in such a short space of time. Out of the process of sorting out my Dad's estate, one thing has stood out for me. That is the difference in level of service - and general approach to the situation - taken by different companies. The requirements have been the same in every case. In every single case, I just want the company to stop providing whatever service they have been providing, and tell me whether the estate owes them money, or they owe money to the estate. Simple. Or so you'd think. I think it's worth a